Terms of Service

Last updated: February 24, 2026

Please read these Terms of Service ("Terms") carefully before using the Clara mobile application and website (together, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you should not use the Service.

These Terms are governed by the laws of England and Wales and apply to users in the United Kingdom.

1. Definitions

  • App: The Clara mobile application available on the Apple App Store.
  • Website: The Clara website at clara-app.com.
  • Service: The App, the Website, and all related services collectively.
  • Publisher: Nic Findlay, a sole trader based in London, England, who operates and is responsible for the Service.
  • User: Any person who accesses or uses the free or Premium version of the Service.
  • Premium Version: The paid subscription that unlocks additional features within the App, available via in-app purchase.
  • Products: The food products referenced in the Database and analysed by the App.
  • Database: The Open Food Facts database of food products used by the App.
  • Score: The health rating assigned to a Product by Clara's analysis system.

2. About Clara

2.1 Purpose

Clara's mission is to help users make more informed food choices by analysing the composition and processing level of food products. Clara provides ratings and summaries based on publicly available product data.

2.2 Independence

The Publisher has no contractual or financial relationship with the manufacturers or distributors of the Products evaluated by the App. Clara does not display advertising, and no brand can influence product ratings or pay for placement. The Service is funded by the Premium Version.

3. How the App Works

3.1 Database

Clara uses the Open Food Facts database, an open-source, collaborative database of food products. This data is contributed by users and brands via the Open Food Facts platform. The Publisher does not independently verify the composition of Products listed in the Database and cannot guarantee its accuracy or completeness.

3.2 Analysis

Clara analyses product ingredients and nutritional data using a combination of rule-based scoring and, where enabled, AI-generated summaries via a large language model (LLM). The resulting Scores and summaries are indicative only and should not be relied upon as the sole basis for dietary decisions.

4. Important Disclaimers

4.1 No Medical or Nutritional Advice

The Service provides data of an indicative and general nature to help you become more aware of the composition of food products. Clara does not provide medical, nutritional, or dietary advice and is not a substitute for consultation with a qualified health professional, including a doctor, dietician, or nutritionist. You expressly agree to use the Service at your own risk and under your sole responsibility.

4.2 Accuracy of Data

The Publisher does not guarantee the accuracy, relevance, or completeness of the data displayed on the App, which is provided "as is" and on an "as available" basis. Product information originates from the Open Food Facts database and from product labels. Errors in composition data, ingredient detection, or scoring may occur. If you have food allergies or intolerances, always check the product label directly and consult with your doctor.

4.3 AI-Generated Content

Where Clara uses AI to generate product summaries, these are produced by automated systems and may contain inaccuracies. AI-generated content should not be treated as expert opinion or professional advice.

5. Use Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes. Under this licence you may not:

  • Modify, copy, or create derivative works based on the App or its content
  • Use the Service for any commercial purpose or public display
  • Attempt to decompile, reverse engineer, or extract the source code of the App
  • Remove any copyright or proprietary notices from the materials
  • Use automated means (bots, scrapers) to access the Service

This licence may be terminated if you breach any of these Terms, at which point you must destroy any downloaded materials in your possession.

6. Premium Subscription

6.1 Purchase and Payment

Clara Premium is available as an in-app purchase through the Apple App Store. Prices are displayed in the App in your local currency, inclusive of applicable taxes. All payment processing is handled by Apple — we do not receive or store your payment details.

6.2 Renewal and Cancellation

Your subscription will automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date. You can manage or cancel your subscription through your Apple ID account settings.

6.3 Refunds

As purchases are processed by Apple, refund requests must be directed to Apple in accordance with their refund policy.

7. Limitation of Liability

To the fullest extent permitted by applicable law, the Publisher shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising out of or in connection with your use of the Service.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under the laws of England and Wales, including your statutory rights under the Consumer Rights Act 2015

8. Availability

We do not guarantee that the Service will be available at all times or without interruption. The Service may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control. The Publisher shall not be held liable for any downtime or unavailability.

9. Prohibited Conduct

You agree not to use the Service to:

  • Harass, abuse, or threaten others
  • Post obscene or offensive content
  • Disrupt the normal operation of the Service
  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Attempt to gain unauthorised access to any part of the Service or its related systems

10. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by the Publisher. We are not responsible for the content, privacy policies, or practices of any third-party sites. The inclusion of any link does not imply endorsement.

11. Modifications to These Terms

We may revise these Terms at any time by posting the updated version on this page and updating the "Last updated" date. Material changes will be communicated through the App or Website. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Dispute Resolution

Before resorting to formal proceedings, we encourage you to contact us directly so we can attempt to resolve any issue amicably. Please send any complaints or concerns to info@nicfindlay.com. We will endeavour to respond within 14 days.

14. Contact Us

If you have any questions about these Terms of Service, please contact:

Nic Findlay
Email: info@nicfindlay.com